All guides
Twenty practical guides for short-let hosts, grouped by what they help with — preparing the property, pricing, turnovers, guest experience, reviews, and managing at a distance.
Preparing the property
Preparing your property for guestsBefore you take a single photo or write a word of your listing, the property itself has to do the woPhotos that sell your listingGuests scroll past most listings in under two seconds. The photos decide whether yours stops the scrWriting a listing that convertsA good listing description isn't clever copywriting — it's the answers to the ten questions a guest Safety checklist for guestsThis covers the practical, operational side of guest safety — always confirm the specific legal requ
Pricing
Pricing your short-letPricing is the lever that moves bookings fastest — and the one most owners set once and never revisiSeasonal pricing strategyDemand for a short-let isn't flat across the year — your price shouldn't be either.Reducing last-minute cancellationsMost late cancellations trace back to a mismatch between expectations and what the listing actually
Cleaning & turnovers
Cleaning checklist between guestsA consistent turnover, every time, is what keeps a short-let out of review trouble.Managing fast turnoversA same-day turnover is where most avoidable problems happen — plan the gap, don't just hope for one.Inventory management for hostsWithout a list, "did we always have six wine glasses" is a question nobody can actually answer.Maintenance schedule for short-letsA short-let gets more wear than a normal home — a fixed maintenance rhythm catches problems before a
Guest experience
Writing a welcome bookA good welcome book quietly prevents most of the messages you'd otherwise get mid-stay.Check-in checklistMost check-in problems are things that were missed hours earlier, not on the day.Check-out checklistA smooth check-out sets up a faster, cleaner turnover for whoever's cleaning next.Guest messaging templatesGood templates save time without reading as robotic — personalise the first and last line, keep the Handling difficult guestsMost difficult situations are manageable if you respond early, calmly and in writing.
Reviews
Responding to guest reviewsA review response is written for future guests reading it, not just for the guest who left it.Getting more five-star reviewsReview scores respond to removing friction, more reliably than to asking nicely.