Guest messaging templates
Good templates save time without reading as robotic — personalise the first and last line, keep the structure.
Booking confirmation
"Thanks for booking — looking forward to hosting you on [date]. I'll send full check-in details closer to your arrival. In the meantime, let me know if you have any questions about the property or the area."
Check-in instructions (sent the day before)
"Hi [name], looking forward to your stay tomorrow. Check-in is from [time] — [access instructions]. Wifi is [network] / [password]. My number is [number] if anything comes up. Safe travels!"
Mid-stay check-in (sent on day two)
"Hope you're settling in well — just checking everything's working okay (heating, wifi, hot water). Let me know if you need anything at all."
Check-out reminder (sent the evening before departure)
"Just a reminder that checkout is [time] tomorrow — keys can go [location]. It's been a pleasure hosting you — safe travels, and thank you for taking care of the place!"
Post-checkout thank-you
"Thanks again for staying — hope you had a great trip. I've left you a review; really appreciate it if you have a moment to do the same."
Handling a problem message
"Thanks for letting me know — sorry about that. [Concrete fix/action], and I'll [follow-up, e.g. refund a cleaning fee] as well. Let me know if there's anything else." Acknowledge first, fix second, apologise genuinely once — not repeatedly.